Delivery & Return
Enjoy quick and reliable delivery. Our easy return policy ensures a stress-free shopping experience, giving you confidence with every purchase at Dileesha Enterprises.
Delivery Options Overview
Experience hassle-free shopping with Dileesha Enterprises as we offer reliable delivery services across Sri Lanka. Whether you’re in a bustling city or a quiet rural area, we ensure your orders are delivered promptly to your doorstep.
1. Order the Product and Specify the Delivery Method
2. You Will Receive an Order Confirmation Message
3. Wait for Your Order to Arrive
4. Pick up Your Order at The Checkout Area
Exchange or Return of Goods
Exchange or Return of Goods at Dileesha Enterprises
At Dileesha Enterprises, your satisfaction is our priority. We offer a seamless exchange or return process for your purchases. If you encounter any issues with your product, such as defects, damages, or incorrect items, we are here to assist you.
- Eligibility: Exchanges or returns are valid within 7 days of purchase, provided the item is in its original condition, unused, and with all original packaging and receipts.
- Process: Visit our store or contact our customer service team with your proof of purchase. We will guide you through the simple steps for your exchange or return.
- Exclusions: Customized, perishable, or clearance items are not eligible for returns.
We strive to ensure every customer experiences the best quality and service. For further details, please reach out to our support team!
The product is not accepted back if at least one of the components is missing:
To ensure a smooth exchange or return process, please make sure all components of the product are included. This includes:
- Product Damaged
- Accessories (cables, remote controls, manuals, etc.)
- Warranty card (if applicable)
- Receipt or proof of purchase
We regret to inform you that we cannot process exchanges or returns if any of these components are missing, as the product will be considered incomplete. Please double-check before bringing the item to us to avoid inconvenience.
Your cooperation helps us maintain high-quality standards and ensure better service for all our customers!
FAQs
Yes, we deliver to all areas of Sri Lanka. Delivery times may vary depending on your location.
We accept both direct payments (cash/card) and flexible down payment plans. Bank transfers and mobile payments are also supported.
Delivery typically takes 3-5 business days. For certain remote areas, it may take slightly longer.
Yes, you are welcome to visit our physical store. Contact us for store locations and hours.
Yes, we provide after-sales support for electrical items and furniture. Contact our customer service team for assistance.
To place a down payment order, simply contact us via WhatsApp. Our team will guide you through the process, help finalize the payment plan, and confirm your order quickly and easily.
Sorry, We do not deliver on Poya Days as they are public holidays in Sri Lanka. Deliveries will be scheduled for the next available working day.
